Terms of Service
Governeto ("the Service") is a solution provided by OPNYX SOLUTIONS ("we", "us"), the legal business entity that owns and operates the Service and the governeto.com website. These Terms form a binding contract between your organisation and OPNYX SOLUTIONS. Paid subscriptions are sold by OPNYX SOLUTIONS through Paddle, which acts as our Merchant of Record and reseller, and are covered by our Refund Policy, under which you may request a full refund for any reason within 14 days of the date of the charge.
1. What the Service is
Governeto observes, controls and governs AI agents. It checks the calls of the agents your organisation connects against rules your organisation chooses, records them, and can hold or stop them.
2. Your organisation and accounts
- An organisation has a name, an address on Governeto, and at least one active administrator.
- You must have the right to connect the machines, agents and accounts you connect, and to monitor the people who use them.
- You are responsible for activity under your accounts and for keeping keys and credentials secure.
- You are responsible for your own AI provider keys and for complying with that provider's terms.
3. Agent connections and plans
- One agent on one device for one person is one agent connection. Only connections that are switched on are counted.
- Every organisation starts with a 30-day free trial that includes two agent connections. After the trial a subscription is needed to carry on, at the prices on our Pricing section; every agent connection is paid from the first, and more connections than the plan covers need a larger plan.
- Subscriptions renew at the start of each billing period until cancelled. By subscribing you authorise this recurring charge. Applicable taxes may be added at checkout.
- If a subscription lapses, every agent connection of that organisation is disabled, its agents' calls are refused, nothing further is recorded, and the console is locked until payment is made or it is back to two.
4. Acceptable use
Do not use the Service to break the law, to infringe the rights of others, to access data or systems you are not authorised to access, or to circumvent the security or limits of the Service or of the agents it governs.
5. What the Service does not promise
A rule or an AI check can miss something, or can stop something harmless. A connector to a chat app records a message and tells the model to stop; it cannot keep the message from reaching the model. Governeto is a control that supports your own review. You remain responsible for what your agents do.
6. Data
Our handling of data is described in our Privacy Policy. Your organisation's record is yours. It is not sold, and it is not used to train models.
7. Intellectual property
The Service, including its software, design and trademarks, is owned by OPNYX SOLUTIONS and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms. You may not copy, resell, reverse-engineer or create derivative works of the Service, except where the law allows it.
8. Third-party services
The Service works with third parties you choose, such as AI model providers, agents and chat apps. Your use of them is governed by their own terms, and we are not responsible for their availability, content or actions.
9. No warranty
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits, revenue or business, arising from your use of the Service. Our total aggregate liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim.
11. Indemnity
You agree to indemnify and hold us harmless from claims, damages and costs arising from your misuse of the Service, your breach of these Terms, or your infringement of any third party's rights.
12. Suspension and termination
You may stop using the Service at any time. We may suspend or end access if you breach these Terms or use the Service in a way that risks harm to others or to the Service. Sections that by their nature should survive, such as intellectual property, no warranty, liability and indemnity, survive termination.
13. Changes
We may update these Terms, and we change the date at the top when we do. Continued use after a change is acceptance of it.
14. Contact
Governeto is a solution provided by OPNYX SOLUTIONS. Questions about these Terms: reachout@opnyx.com. See also our Privacy Policy and Refund Policy.