Refund Policy
This Refund Policy explains how billing, cancellation and refunds work for paid Governeto subscriptions. Governeto is a solution provided by OPNYX SOLUTIONS ("we", "us"), the legal business entity that owns and operates the Governeto service. Payments are processed by Paddle as our Merchant of Record. This policy forms part of our Terms of Service.
1. Free trial
Every organisation starts with a 30-day free trial that includes two agent connections, with no card. You are not charged during the trial. When it ends, a paid plan is needed to carry on; nothing is charged until you choose one.
2. Subscriptions and billing
- Paid plans are billed on a recurring basis, monthly or annually, at the price shown in our Pricing section.
- Each subscription renews at the start of every billing period until you cancel. By subscribing you authorise this recurring charge.
- Applicable taxes may be added at checkout, depending on your location.
3. Cancellation
- You may cancel at any time from the Paddle customer portal linked in your receipt or on the Plan page in the console, or by emailing us.
- On cancellation, your plan stays active until the end of the billing period you have already paid for, then does not renew.
4. 14-day money-back guarantee
You may request a refund for any reason within 14 days of the date of the charge and you will receive a full refund. No explanation is required and no conditions apply.
- Payments and refunds are handled by Paddle, our payment provider and Merchant of Record. You can request a refund from the link in your Paddle receipt, through the Paddle customer portal, or from Paddle Buyer support at paddle.net, or email us and we will arrange it for you.
- Refunds are issued to your original payment method. Timing depends on your bank or card provider.
- Where your local consumer law gives you greater or non-waivable rights, those rights also apply and the higher standard prevails.
5. Third-party and AI engine costs
Governeto uses your own AI provider key. Charges you incur directly with that provider are billed to you by that provider and do not form part of your Governeto subscription fee. This does not affect the 14-day money-back guarantee above, which applies in full to every Governeto subscription charge.
6. Billing errors and duplicates
If you believe you were charged in error, charged twice, or charged after a valid cancellation, contact us and we will refund the incorrect amount in full.
7. Chargebacks
If something looks wrong, please email us first: we can almost always resolve it faster than a bank dispute. You are always free to contact your bank or card provider, and doing so does not affect your rights under this policy.
8. How to request a refund
Email reachout@opnyx.com from your account email with the account email used to subscribe, and the approximate date and amount of the charge. We aim to respond within a few business days.
9. Changes
We may update this policy, and we change the date at the top when we do. The version in effect when you were charged applies to that charge.
10. Contact
Questions about billing or refunds: reachout@opnyx.com. See also our Terms of Service and Privacy Policy.